This paper aims to provide an integrated solution to analyze students' perception about the quality of educational services in order to continuously improve educational service delivery and related services (provided by the secretariat or the other departments of universities).

The research was conducted at the level of the University POLITEHNICA of Bucharest, a technical university and had been based  on three distinct descriptive research , one for each level of education (bachelor, master and doctorate).

The instrument used was the questionnaire, which was applied to a number of 337 respondents, students of the University POLITEHNICA of Bucharest. In the next step was performed a statistical analysis using nonparametric tests. Based on this analysis it was plotted influence the level of education on perception, vis-à-vis the quality of education and services provided.

For its development have been taken into account three most important aspects from testing of hypotheses of the research, namely the learning environment, teaching activity and its relationship with the secretariat. It was found that students at the bachelor have a less favorable perception regarding all aspects analyzed in this study. Students of master degree cycle have the most favorable perception of the teaching activity, while PhD students have  most favorable perception on the learning environment and the relationship with the secretariat.

The results are relevant for global analyses that are made at the level of universities for quality assurance in higher education.