The Academic Events Group, 9th World Conference on Educational Sciences

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Assessing Service Quality In Conservatory According To Students' Opinions
Alper Akdeniz, Ayşegül Kadı

Last modified: 2017-04-13

Abstract


The aim of this research is to investigate the opinions of students in Turkish music state conservatory about service quality in their conservatory. According to this aim, these questions that are below will be asked to participants:

How is your satisfaction about academicians in your conservatory?

How is your satisfaction about management of your conservatory?

How is your satisfaction about sources in your conservatory?

How is your satisfaction about course and course schedules in your conservatory?

How is your satisfaction about settlement of your conservatory?

How is your satisfaction about other staff in your conservatory?

How is your satisfaction about internationalization of your conservatory?

 

Methodology

Research Model

The study will be based on qualitative research approach. Phenomenological design will be used. These type of designs aims to investigate phenomenologies that we don't realized well  in our mind (Yıldırım & Şimşek, 2011).

Study Group

The sample of the study is determined by convenience sampling method.  This method gives researchers the speed and practicality, and researchers select the state which close and easy to access (Yıldırım & Şimşek, 2011).

Instrument

The research data will be obtained "Service Quality In Conservatory Interview Form". Two academicians reviewed interview form and in accordance with their recommendations, logical and language, errors were corrected.

Data analysis

Data will be analyzed with content analysis. Content analysis reveals codes and categories from the raw data (Patton, 2002).

 

Findings

Findings about each problem will be presented in this section.

 

Discussions and Recommendations

Results about each problem will be supported with interpretations and literature and finally recommendations will be written according to the findings.

References

Patton, M. Q. (2002). Qualitative research & evaluation methods. Thousand Oaks, CA: Sage.

Yıldırım, A. & Şimşek, H. (2011). Qualitative Research Methods in Social Sciences. Ankara: Seçkin.

 


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